Download Help

How does this work?

We sell downloadable service manuals – no physical printed copy or CD-ROM will be mailed with your order. Our website will grant you instant access to download the manual you purchased via an emailed download link when you complete checkout. You will have up to 90 days to download the file, after which the link will expire.

Where do I download the manual once I’ve paid?

After receiving cleared payment, an email with a link to download your manual will be dispatched to you immediately. If the email from us has not shown up within 5-10 minutes, please check your spam folder or contact us.

You can also access the download from your Account Page if you elected to create an account at checkout, using the credentials provided in the New Account email sent after checkout.

I have not received an email, what next?

There could be a few reasons why:

  1. The email address entered at checkout may have been incorrect or contained a typo.
  2. You have multiple email accounts and have not checked the email entered at checkout.
  3. The email has been filtered into your spam folder.

Please contact us with any relevant order information (name, email address used at checkout) and we will assist you.

How long do I have to download the manual I purchased?

You have up to 90 days to download the manual with a limited number of download attempts. Please be sure to save the manual permanently to your computer in this time. If you have trouble downloading a manual, please contact us.

How do I view the manual I purchased?

Most manuals are in PDF format. We recommend Adobe Reader (free) as a PDF viewer. Be sure to save the file to your computer/tablet for permanent viewing.

How do I open a zip file?

Some manuals contain multiple files compressed into a zip archive. The zip file download will need to be “unzipped” before you can view the contents. Instructions can be found below.

I received a “Download link expired,” “Sorry, you have reached your download limit for this file” or “File Not Found” error. Help!

If you receive an error message, please contact us with your order information and we will gladly assist you.

Do you offer refunds?

Due to the digital nature of the products we sell, all sales are final. There is no way to return a digital download or verify it has been deleted. If you purchased the incorrect manual by mistake, please contact us before attempting to download the file.

Which payment methods do you accept? Is your website safe?

We accept payments via Stripe and PayPal. Our checkout page uses secure encryption to safely transmit your payment information to the payment processor. None of your sensitive payment information is stored on our systems.